Delivery

How it works

Two contracting models. One clinical standard. Pick the process that matches how you buy.

What every visit is built around

  • HD digital otoscopy
  • Olive oil spray where wax needs softening
  • Microsuction when required
  • Hearing screening
  • Remote ENT review when an abnormality is found
  • Digital reports with images for the home

Services are delivered twice per calendar year on dates agreed between the parties — typically confirmed at least 14 days in advance.

Individual homes

Approved Supplier pathway

Designed for a single home. The home obtains consent. We treat opted-in residents who remain suitable on the day. Minimum 10 consented and suitable residents per visit.

  1. You sign the Approved Supplier Agreement.
  2. The home obtains our Consent for Ear Care Programme form from each resident or their LPA / legal representative before the first visit — via the printable PDF or the home’s online consent link. That consent continues until revoked in writing.
  3. Visit dates are agreed (usually at least 14 days ahead).
  4. At least 7 days before the visit you send the list of consented residents — name, date of birth and relevant medical notes — and confirm no consent has been revoked.
  5. If the list is under 10 residents we may cancel or reschedule on reasonable notice, then agree a new date once more consents are in place.
  6. We attend on-site in normal business hours and treat only listed residents who remain suitable that day.
  7. Olive oil is supplied and labelled where softening is needed; microsuction and screening follow as required.
  8. Reports with images are issued, typically within five working days.
  9. We invoice within 7 days of the visit. Payment is due in 30 days. The home may recharge residents or families — that is entirely your side of the arrangement.

Care groups

Group programme pathway

Designed for operators who want a consistent service across multiple homes, priced on homes and resident capacity rather than per treated person.

  1. We agree a fixed-term service agreement for the group (12, 18, 24 or 36 months).
  2. Each home nominates a single point of contact (SPOC).
  3. We issue an onboarding guide and agree the first clinic date with the SPOC.
  4. The SPOC gathers consents (paper and/or each home’s online link) where residents lack capacity and provides the resident list.
  5. On the first clinic day we perform otoscopy, identify who needs oil and treatment, and leave labelled olive oil with the SPOC.
  6. The SPOC organises Olive Oil pre-treatments 2 weeks before treatment commencement.
  7. We return for microsuction and hearing screening as planned.
  8. Reports go to the SPOC, with images and recommendations for the home’s records.

Exact group onboarding can be tailored in the group contract. The clinical components remain those listed above.

Visit and consent FAQs · Pricing FAQs